Frequently Asked Questions

Help, my game won't start!
Last Updated 2 years ago

There are a variety of reasons why the game may not be starting:

Please make sure your DirectX install is complete:
http://www.microsoft.com/en-us/download/details.aspx?id=34429
http://www.microsoft.com/en-us/download/details.aspx?id=8109


You may also need to install the Visual C++ Redistributable:
http://www.microsoft.com/en-us/download/details.aspx?id=30679


Are your graphics drivers up to date? No really; not updated two months ago... have you updated them in the last week?
Make sure you download your drivers directly from the graphics card manufacturer website:

* For integrated Intel GPUs:
https://downloadcenter.intel.com/default.aspx

* For Nvidia GPUs:
http://www.nvidia.com/Download/index.aspx?lang=en-us

* For ATI/AMD GPUs:
http://support.amd.com/us/gpudownload/Pages/index.aspx

(Drivers on laptop manufacturer websites are usually outdated; don't use them to update video card drivers if possible.)
If your gaming laptop has multiple graphics cards, make sure you've configured the game to run on the High Performance graphics card.


For Network:
- Make sure TCP out from 9000 - 9100 and 20545 is open in your firewall.
If you don't know how to do this, you'll need to web search some tutorials since it's different on every single router.

And be sure to check out the Minimum System Requirements as Windows XP and 32-bit Linux are not supported.

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