Frequently Asked Question
Why don't I have any game key(s) listed in 'My Keys' page?
Last Updated 5 years ago
If you purchased the game through Steam or have received a "gifted" key, this is normal. Only users who purchased the game through Kickstarter or the PA store will have an activation key.
If you've purchased the game on Steam or another site like the Humble Store, and you're told you need to activate a key before playing, it may be the case that your Steam and PA accounts are not correctly linked or have become unlinked. To link your accounts correctly see: https://support.planetaryannihilation.com/kb/faq.php?id=63
If you pledged to the Kickstarter and do not see a key on your account, it may be the case that your key was activated to another account.
If you are still unable to find your key, please contact Support.
If you've purchased the game on Steam or another site like the Humble Store, and you're told you need to activate a key before playing, it may be the case that your Steam and PA accounts are not correctly linked or have become unlinked. To link your accounts correctly see: https://support.planetaryannihilation.com/kb/faq.php?id=63
If you pledged to the Kickstarter and do not see a key on your account, it may be the case that your key was activated to another account.
If you are still unable to find your key, please contact Support.